Your Data.
Your Rights.

The UK GDPR sets rules around how organisations collect, use, store and otherwise process information relating to identifiable individuals.

These rules are designed to give people greater transparency and control over their personal information while helping organisations use data responsibly.

Personal data is information that relates to an identified or identifiable individual.

Depending on how you interact with Pro Fix Mate Ltd, this may include information such as:

• Your name and contact details.
• Information you provide when requesting a quotation or service.
• Property or service-related information you choose to provide.
• Information contained in communications between you and our business.
• Technical or website information where applicable.

The exact information collected depends on how you use our website and communicate with us.

Where UK GDPR applies, personal data should be handled in accordance with key data protection principles.

UK GDPR requires organisations to have an appropriate lawful basis when processing personal data.

Depending on the circumstances, a lawful basis may include:

• Taking steps at your request before entering into a contract.
• Performing a contract or providing a service you have requested.
• Complying with a legal obligation.
• Where appropriate, pursuing legitimate interests while considering individual rights.
• Obtaining consent where consent is the appropriate legal basis.

The applicable lawful basis depends on the particular processing activity and circumstances.

Personal information may be used where necessary to communicate with customers, respond to enquiries, provide requested services and manage business-related administration.

Depending on the circumstances, this may include:

• Responding to quotation or service enquiries.
• Arranging and managing requested services.
• Communicating about bookings or property-related requirements.
• Maintaining appropriate business records.
• Meeting applicable legal or regulatory requirements.
• Improving the way our website or services operate where appropriate.

We do not treat personal information as something to be shared unnecessarily.

Where appropriate and lawful, information may need to be shared with service providers or other organisations that help us operate our business, provide requested services, maintain systems or meet legal obligations.

Any such sharing should be limited to what is appropriate for the relevant purpose and handled in accordance with applicable data protection requirements.

Protecting personal information is an important part of responsible data handling.

Appropriate technical and organisational measures should be used to reduce the risk of personal information being lost, misused, accessed without authorisation, altered or disclosed improperly.

No online transmission or storage system can be guaranteed to be completely secure. We therefore aim to use reasonable safeguards appropriate to the nature of the information and the circumstances.

Personal data should only be retained for as long as there is a legitimate reason or legal requirement to keep it.

Retention periods can vary depending on the type of information, why it was collected, our ongoing relationship with you and any applicable legal, accounting or regulatory requirements.

When information is no longer required, appropriate steps should be taken to securely delete or otherwise dispose of it.

Depending on the circumstances and subject to applicable legal conditions and exemptions, UK GDPR provides individuals with a number of rights relating to their personal data.

These rights are not absolute and may be subject to specific legal conditions or exemptions.