01
Introduction
This Privacy Policy explains how Pro Fix Mate Ltd handles personal information collected through our website and during enquiries for our property maintenance and cleaning services.
Pro Fix Mate Ltd is a company registered in England and Wales under company number 17417992, with a registered office at 66 Paul Street, London, EC2A 4NA, England.
Our approach to your information
We only use personal information where there is a legitimate reason to do so, such as responding to an enquiry, arranging a service, managing our business relationship or meeting our legal obligations.
02
Information We Collect
Depending on how you use our website or contact us, we may collect information such as:
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Your name and contact details.
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Your email address and telephone number when provided.
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Property or service details you provide as part of an enquiry.
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Information contained in messages, quote requests or other communications you send to us.
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Website usage information, such as technical information and information collected through cookies where applicable.
03
How We Use Your Information
We may use the information you provide to:
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Respond to your enquiries and quote requests.
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Discuss and arrange requested services.
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Communicate with you about appointments, work and enquiries.
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Provide customer support and manage our relationship with you.
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Maintain appropriate business and service records.
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Improve our website, services and customer experience.
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Comply with applicable legal, regulatory and accounting requirements.
04
Sharing Your Information
We do not sell your personal information. Where necessary for legitimate business purposes, information may be shared with trusted service providers or professional advisers who help us operate our business, website or services.
Where information is shared, we aim to ensure that it is handled appropriately and only used for the relevant purpose.
05
Data Storage & Security
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No method of transmitting or storing information online can be guaranteed to be completely secure. We therefore encourage you to take appropriate care when sending personal information over the internet.
06
How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain appropriate business records, resolve queries, meet legal obligations and protect our legitimate interests.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
07
Your Privacy Rights
Depending on the circumstances, UK data protection law gives individuals a number of rights regarding their personal information.
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The right to request access to personal information we hold about you.
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The right to request correction of inaccurate or incomplete information.
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The right to request deletion of personal information in certain circumstances.
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The right to request restriction of processing in certain circumstances.
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The right to object to certain processing of your personal information.
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The right to data portability where applicable.
If you would like to exercise a relevant privacy right, please contact us using the details provided below.
08
Cookies & Website Technologies
Our website may use cookies or similar technologies to help the website function, understand website usage and improve the user experience.
The cookies used may vary depending on the features, analytics tools, forms or third-party services active on the website. Where required, appropriate consent or controls will be provided.
09
Third-Party Websites & Services
Our website may contain links to third-party websites or services. These websites operate under their own privacy policies and terms. We are not responsible for the privacy practices or content of external websites.
We recommend reviewing the privacy information of any third-party website before providing personal information to it.
10
Contact Us About Privacy
If you have a question about this Privacy Policy, would like to exercise your data protection rights, or believe your personal information has been handled incorrectly, please contact Pro Fix Mate Ltd.
This Privacy Policy may be updated from time to time to reflect changes to our services, website, legal requirements or data-processing practices. The latest version published on this page will apply from its stated update date.
