These Terms & Conditions explain the basis on which Pro Fix Mate Ltd provides its property maintenance, cleaning and related services, and the terms that apply when you use our website or request our services.
By requesting a quote, booking a service or using our website, you acknowledge that these Terms & Conditions may apply to your interaction with Pro Fix Mate Ltd. Individual services may also be subject to specific arrangements agreed with you before work begins.
Pro Fix Mate Ltd is a company registered in England and Wales under company number 17417992.
Our registered office is 66 Paul Street, London, EC2A 4NA, England.
These terms are intended to provide a clear understanding of the general basis on which we communicate with customers and provide our services.
Pro Fix Mate Ltd provides property maintenance and cleaning services. Depending on your requirements, services may include cleaning, carpet and upholstery cleaning, handyman work, flooring and painting, flat-pack assembly, rent-ready preparation and related property services.
The exact scope of work will depend on the service requested and the requirements discussed with you before the work is carried out.
Where a quotation is provided, it will be based on the information available to us at the time. Pricing may depend on the type, size, condition and accessibility of the property or item being worked on.
Customers are responsible for providing accurate booking information and ensuring that suitable access to the property or work area is available at the agreed time.
Customers should provide accurate information about the property, requested work and any circumstances that may affect the service.
Where appropriate, customers should remove valuable, fragile or personal items from areas where work is to be carried out and notify us of any known hazards, restrictions or special requirements.
Payment arrangements will depend on the service and the terms agreed with the customer. Where payment is due after completion, invoices should be settled within the agreed payment period.
For larger, commercial or specially arranged projects, different payment arrangements may be agreed in advance.
If you need to change or cancel an appointment, please contact us as soon as reasonably possible.
Cancellation or changes may affect availability and, where applicable, charges depending on the timing of the request and the arrangements agreed for the service.
Contact us as early as possible so we can discuss alternative arrangements.
Please provide reasonable notice and check any service-specific arrangements that apply.
Customers should tell us about known defects, fragile surfaces, previous damage, unusual materials or other conditions that could affect the work.
We will take reasonable care when carrying out agreed services. However, certain materials, surfaces, fabrics, finishes or existing defects may carry inherent risks when cleaned, repaired, moved or treated.
Where a particular treatment or method may carry a significant risk, we may discuss the options with you before proceeding.
Nothing in these terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
Subject to applicable law, we will not be responsible for loss arising from circumstances outside our reasonable control or from inaccurate, incomplete or misleading information supplied by a customer.
Nothing in these terms affects your statutory rights as a consumer.
When you contact us or request our services, we may need to collect and use personal information such as your name, contact details and service requirements.
Personal information is handled in accordance with our Privacy Policy and applicable UK data protection requirements.
If you have any questions about these Terms & Conditions, your booking or the services we provide, please contact Pro Fix Mate Ltd.
Company number:
17417992
Registered office:
66 Paul Street, London, EC2A 4NA, England
Registration:
Registered in England and Wales
These Terms & Conditions may be updated from time to time to reflect changes to our services, business practices or applicable requirements. The version published on this page will apply from its stated update date.
